Thank you for choosing Spellbound Communications Limited. We value your trust and strive to deliver high-quality creative, digital, and communication services. Please review our Refund Policy carefully.
- Refund Eligibility
Refund eligibility varies depending on the type of service, project stage, and contractual agreement.
Refunds may be considered only when:
- A service has not yet commenced,
- A major deliverable cannot be completed due to internal constraints from Spellbound Communications Limited.
- A cancellation request aligns with the terms in the mutually agreed proposal or contract.
Refunds are not applicable for:
- Completed services or delivered work
- Materials already developed or shared
- Third-party costs (e.g., media buying, printing, vendor charges)
- Work already initiated or resources already allocated
- Any natural disaster
- Any National issue that affected the whole country.
Spellbound strictly follows the refund terms outlined in the original work order/ proposal/ contract.
- Refund Request Procedure
To request a refund, please contact us with:
- Your project name or reference number
- Details of the issue or reason for refund request
- Any supporting documents (Payment digital copy)
Email: info@spellbound.com.bd
Phone: + 880 1684-718754
Once your request is received:
- Our team will review it based on the contract and project status.
- You will be notified regarding approval or denial.
- If approved, refunds will be processed within 10 working days to the original payment method.
- Delayed or Missing Refunds
If a refund is approved but not received within 10 working days:
- Check your bank or mobile financial service account.
- Contact your bank/card issuer for processing updates.
If you still have not received the refund after these steps, contact us at: info@spellbound.com.bd or call + 880 1684-718754
- Refund Request Timeline
Refund requests must be submitted within 7 days of the issue occurring or as stated in the project agreement. Requests submitted after the allowed timeline may not be accepted.
- Third-Party & Production Costs
For expenses paid to external vendors, including:
- Printing
- Media buying
- Event logistics
- Production costs
- Licensing or subscription fees
Refunds will not be issued unless the vendor authorizes it. In such cases, Spellbound Communications Limited will process the refund only after written confirmation from the vendor.
- Non-Refundable Items / Services
The following are typically non-refundable:
- Creative concepts, drafts, and designs already produced
- Completed digital services (web development, video editing, etc.)
- Memberships, subscriptions, or digital assets
- Services purchased under promotional pricing or discounts
- Any service where work has started and manpower has been allocated
- Policy Changes
Spellbound Communications Limited reserves the right to modify or update this Refund Policy at any time. Changes take effect immediately upon publication on our official website or communication channels.
- Acceptance of Terms
By engaging in our services, you agree to comply with the terms outlined in this Refund Policy.
For any clarification or questions, please contact us at:
📧 info@spellbound.com.bd
📞 +880 1684-718754
